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Privacy Policy

Privacy Policy

Privacy of personal information is an important principle to SurvivalMountain.com. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We strive to be open and transparent regarding how we handle personal information. This document describes our privacy policies. If you have questions, you may send an e-mail to our customer service department, at any time, using this page or email them at comments@survivalmountain.com.
What is Personal Information?

Personal information is information about an identifiable individual. Personal information includes information that relates to: an individual’s personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status); health (e.g., health history, health conditions, health services received by them); or, activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is different from business information (e.g., an individual’s business address and telephone number). This is not protected by privacy legislation

What personally identifiable information is collected?

SurvivalMountain.com may gather the following personal information (except where prohibited by law): name (first/middle/last), Date of Birth, email address, billing and shipping addresses, company name (if applicable), phone/fax number (if applicable), payment type (VISA, Check, Cash, etc.), credit card type/number/expiration date.

How Personal Information is used.

SurvivalMountain.com does not send unsolicited email, or spam.

SurvivalMountain.com uses your personally identifiable information to provide service in the following areas: to process, fulfill and track online orders; bill your credit card for purchases; respond to your customer service inquiries or requests; provide requested services such as rebate redemption and warranty coverage; offer information regarding products and services based on your interests or past purchases; mail marketing/sales material via email or postal mail; set up commercial accounts; or use it for other general business purposes to further enhance our business relationship with you.

To enhance your Survivalmountain.com experience, we may also collect aggregate information as to which pages you visit, search terms used, etc. – in order to measure the effectiveness of our website and identify areas for improvement (product selection, site performance and/or to streamline the purchasing processes).

Third party service providers:

SurvivalMountain.com uses third party companies in limited ways.

We may provide your information to reputable organizations that help us to fulfill services to you on our behalf. For example, we may use companies to authorize credit card transactions & to ship packages, etc.

The third party companies we hire are not authorized to use your information for any reason other than to provide the above stated services for which we contract them to perform. We will not sell or rent your name, e-mail address, credit card numbers, mailing address, purchasing history or any other personally identifiable information we learn about you to a third party.

How do we use cookies and technology in our website?

SurvivalMountain.com places a cookie on your computer to record certain information during your visit (session) to our site. No personally identifiable information is stored within this cookie. The benefit to you is the ability to save items added to your shopping bag and store them on our server for future reference (up to 30 days). These cookies do not gather sensitive information like your name, address, credit card number, etc., if you do not specifically give that information to us voluntarily. If you have given us that information, cookies enable us to recall it (and save you the trouble of entering it all over again) each time you visit our site.

Our web server collects the addresses of the web sites that visitors came from before visiting our site, which browser was used to view our site and search terms entered on our site. Without making use of any personally identifiable information, we may track the pages visited to help us understand how customers use our site. This helps us make decisions on how to create a better experience for you in the future.

SurvivalMountain.com recognizes the sensitive nature of our users’ personal information. Our Site utilizes various security measures to protect your personal information, including use of SSL encryption when placing orders. All personally identifiable information is stored securely in an encrypted database. Access to such information is protected by username and password. We guarantee that we will do everything in our power to protect all information submitted by our customers.